Chatsphere

A customer support platform with chatbots, a visual flow builder, translation, and a single thread across channels.

The situation

The same questions arrived on different apps, in more than one language, with no shared view of the person asking. Changing a bot's script meant waiting on a developer, so the team stayed buried in work a machine could have taken.

What we built

Chatsphere answers the repeated questions, and hands over when a person is needed. Someone who is not an engineer can draw the conversation, connect an API, and adjust tone. Translation sits in the flow. WhatsApp, Telegram, and web chat stay on one record.

What changed

• Support tickets reduced by 40–60%
• Response times up to 70% faster
• Less dependence on a separate team for each language
• Agents spend their time on conversations that need a person

Response times dropped, and the replies did not turn generic. Language support opened markets we had been handling badly.